A USB wireless mouse has no physical cable connection to the computer. By contrast, the mouse wirelessly transmits a signal between a wireless USB receivers connected to a computer USB port. A number of minor problems can occur with a wireless mouse that requires troubleshooting to solve the wireless mouse.
Wireless connection
If the wireless mouse is not properly connected to your wireless receiver will not work correctly. Re-synchronizing the wireless connection can usually fix a connection problem.
The wireless receiver has a button and a light on it. Press the button until the light starts flashing. Then look for a button on the bottom of the mouse that can be labeled as “Connect Channel”. Pressing this button will resynchronize the receiver with the mouse. A green light on the receiver will indicate whether the connection has been set.
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USB port bad
A physical connection between the USB receiver and the USB port can also be the problem. This can be fixed by disconnecting the USB receiver USB port on the computer and try other USB ports.
Battery issues
Wireless mice are powered by on-board batteries, usually AA or AAA batteries inside their casing. Unlike wired USB devices, they can be powered by its USB connection.
Moving the mouse over and remove the battery cover will reveal the batteries. A good indicator of a battery issue is if the mouse works occasionally or optical light at the bottom of the mouse blinks frequently.
Remove batteries and replace them with new ones. Replace the lid and wait a few seconds. You may need to resynchronize the wireless connection.
Interference devices
Wireless signals from other wireless devices and electromagnetic signals may interfere with communication wireless mouse with the receiver. Removing all nearby electronic devices, including cell phones, metal objects and all wireless devices in the area where you place the mouse can eliminate interference.
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Software and firmware problems
While most USB devices are plug-and-play, some wireless mice may come with additional software, including device drivers. Try reinstalling the software that comes with the mouse or visit the manufacturer’s website for updated mouse to download and install drivers.
Those who use Microsoft wireless mouse can visit the Software Update page. You may need to reconnect and resynchronize the mouse after reinstalling or updating device drivers for the mouse.
Warning
Computer mice that are cracked or damaged should be replaced with a new computer mouse. Mice that do not respond to user input or continue to act erratically should be returned if under warranty or replaced.
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